RL Vision Knowledge Base

Support questions and answers for software by RL Vision.

Note: This is an archived discussion. Any bug, problem or suggestion mentioned here is likely to have been fixed since it was written.

Subject: Re: Fw: Most recent products

Date: Mon, 04 Aug 2008 22:19:24 +0200

Once you enter the code it should become registered immediately. Make sure that you have full write privileges to your documents and settings folder. This is where the settings are stored. Since you seem to be running in a corporate environment I suspect that FR can not write its settings.

Normally Flash Renamer stores its settings in this folder:

C:\Documents and Settings\All Users\Application Data\RL Vision\Flash Renamer

If you have Vista it is located here:

%userprofile%\AppData\Local\VirtualStore\RL Vision\Flash Renamer\"

Additionally you might need to run FR as an administrators, but I think the above should be enough.

// Dan



Matthew NONLILLY wrote:
> Good afternoon Dan,
>
> I went ahead and tried to run the software this afternoon. The
> installation seems to no longer be flagged by Symantec. So this is a plus.
> I do however have another question regarding the software. I have
> installed it and entered the registration code, but every time I open the
> program it acts like the code was not entered. Is this normal?
>
> Best regards,
>
> Matthew
> Software License and Compliancy Team
> SARCOM | IT Solutions | http://www.sarcom.com
>
>
>
> RL Vision
> <*****@*****
> > To
> Matthew NONLILLY
> 07/29/2008 12:28 <*****@*****
> PM M>
> cc
>
> Subject
> Re: Fw: Most recent products
>
>
>
>
>
>
>
>
>
>
>
> Sounds like (yet another) false positive. Every now and then AV programs
> flag my programs and games as having malware. My guess is that this
> program (SecureExpertCleaner) is using the same installer as I am (Inno
> Setup) which causes them to look alike. Nothing to worry about. Or wait
> a couple of days, since usually the AV companies fix their virus
> signatures.
>
> // Dan
>
>
>
>
> Matthew NONLILLY wrote:
>
>> Good afternoon Dan,
>>
>> Since I have this email channel open, I figured I would go ahead and
>>
> reply
>
>> to this message.
>>
>> I am going through testing of the software before we implement it into
>>
> the
>
>> environment. Right off the bat a red flag has been raised. As soon as I
>> execute the “FlashRenamer61_Setup.exe” file, I get an alert from Symantec
>> saying a threat has been detected and quarantined. The detected threat
>>
> is
>
>> “SecureExpertCleaner”. More information can be located here:
>>
>>
> http://securityresponse.symantec.com/security_response/writeup.jsp?docid=2008-072807-2626-99
>
>
>> . Is this a known issue, or has the installer from the download site
>> become compromised? Any additional information you can provide would be
>> appreciated.
>>
>> Best regards,
>>
>> Matthew
>> Software License and Compliancy Team
>> SARCOM | IT Solutions | http://www.sarcom.com
>>
>>
>>
>>
>
>
>> Joseph J
>>
>
>
>> /AM/LLY
>>
>
>
> To
>
>> 07/29/2008 11:12 Matthew
>>
>
>
>> AM NONLILLY/AM/LLY@
>>
>
>
> cc
>
>
>
> Subject
>
>> Fw: Most recent products
>>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>>
>> Question answered.
>>
>> Move forward with testing version 6.1, and skip the rest.
>>
>> Joe
>> Software Compliance Coordinator
>> Phone: (317) 655-9133
>> E-mail: *****@*****
>> ----- Forwarded by Joseph J /AM/LLY on 07/29/2008 10:36 AM -----
>>
>>
>
>
>> RL Vision
>>
>
>
>> <*****@*****
>>
>
>
>> >
>>
> To
>
>> Joseph J
>>
>
>
>> 07/29/2008 10:12 <*****@*****>
>>
>
>
>> AM
>>
> cc
>
>
>
> Subject
>
>> Re: Most recent products
>>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>>
>>
>> To all your questions: Yes!
>>
>> // Dan
>>
>>
>> Joseph J wrote:
>>
>> I just purchased a copy of Flash Renamer through the BMT Micro Inc.
>> website. The only version available for download was version 4.6
>> When I go to the product website, I see there is a version 6.1
>> available. My questions are: Can I upgrade to the newer product
>> since I purchased a copy of an older version? Can I just skip the
>> old version all together, and just use the key code for the newest
>> version?
>>
>> Thank you for your help.
>>
>> Joe - Eli and Company
>> Software Compliance Coordinator
>> Phone: (317) 655-9133
>> E-mail: *****@*****
>>


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