RL Vision Knowledge Base

Support questions and answers for software by RL Vision.

Note: This is an archived discussion. Any bug, problem or suggestion mentioned here is likely to have been fixed since it was written.

Subject: Re: EXIF TAG REMOVER ERROR

Date: Tue, 02 Feb 2010 18:58:06 +0100

That was strange. Actually, my suggestion worked since you were able to start the program this time. The new error is something completely different; one that I have not seen before.

My first suggestion would be to download the program and install it again

Also, try it on some other files that you have successfully used the program on in the past.

// Dan



Pilar Gómez wrote:
> I'm sorry, but the program still doesn't work.
>
> Following your instructions I've been able to start it, but it doesn't work. I'm sending you a screenshot.
>
> Thanks!
> Pilar.
>
>
>
>
> ----- Original Message -----
> From: Dan
> To: Pilar
> Sent: Monday, February 01, 2010 7:14 PM
> Subject: Re: Exif Tag Remover ERROR
>
>
> Hello,
>
> Please do the following:
>
> * Open the start menu and choose run
> * Type regedit and press enter
> * Locate this key: HKEY_CURRENT_USER\Software\VB and VBA Program Settings\RL Vision\Exif Tag Remover
> * Take a screenshot and send to me.
> * Remove the above key.
>
>
> By removing the key you will reset the program settings, and this should solve your problem. I would appreciate if you would send me a screenshot too. This way I can try to find the problem so I can fix it in the next version!
>
> // Dan
>
>
> Pilar Gómez wrote:
>> Hello,
>>
>> I purchased the software last september 14th 2009, and it has been working ok until now. I can´t open the software, a window reporting "Error 54 File name or number incorrect" appears when trying to open it.
>>
>> Please, give some advice.
>>
>> Thank you in advance
>>
>> Pilar .
>>
>>
>>
>>
>>
>>
>>
>


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