RL Vision Knowledge Base

Support questions and answers for software by RL Vision.

Note: This is an archived discussion. Any bug, problem or suggestion mentioned here is likely to have been fixed since it was written.

Subject: Re: Dupli Find

Date: Fri, 27 Aug 2010 19:26:32 +0200

As you mentioned you were pretty good around computers I assumed that this would be no problem. I have another suggestion that will probably fix your problem:

Although you have not said it, I assume that the file you are working with is either a Word file or an Excel file. (I'm assuming this because of the error your told me.) Dupli Find was originally made to work with text files. I am pretty sure that your file will work if you save it in Word/Excel as a plain text file and open this with Dupli Find instead!

// Dan


Marty wrote:
> Dan
>
> I do not know how to do the things you are asking me to do. All I wanted when I purchased your program was an easy way to delete duplicate records and I cannot make your program work. If I get 1, 1, 2, 3, 4, 4, 5, 6, 6, all I want to do is get rid of the extra 1, 4, and 6. If it is not easy to do or for your to explain to me then I guess I just need a refund for the amount paid. The program is frustration the holy HE@@ of out me.
>
> With best regards
> Marty
>
>
>
>
> -------Original Message-------
>
> From: Dan
> Date: 8/26/2010 3:50:05 PM
> To: Marty
> Subject: Re: Dupli Find
>
>
> Ok, well that tells me that it is an error message from the routines saving the word or excel file. I can't say more than this without having a closer look at the file, so please help me:
>
> 1.
>
> First of all, I won't ask you to send me your whole email list, so please reduce the number of emails in the file to like 10 or so (or make up fake ones).
>
> Run the file in Dupli Find again to make sure that the error still occurs.
>
> Send me this file.
>
> 2.
>
> Tell me what Windows version and Office version you are using.
>
> 3.
>
> Start RegEdit and locate this "folder":
>
> "HKEY_CURRENT_USER\Software\VB and VBA Program Settings\RL Vision\Dupli Find"
>
> Export it and send it to me too.
>
> --
>
> With this information I should be able to replicate your situation and hopefully find the error!
>
> // Dan
>
>
>
>
> Marty wrote:
> Dan
> An error occurred when saving this file is all that it says. I must be doing something wrong.
>
> Marty
>
>
>
>
> -------Original Message-------
>
> From: Dan
> Date: 8/26/2010 1:17:26 PM
> To: Marty
> Subject: Re: Dupli Find
>
>
> Hi,
>
> Can you be more specific about the error message? When does it occur and exactly what does it say. Does it say anything in the status bar? (Take a screenshot if you want to.)
>
> Is it a text file or a word/excel document?
>
> // Dan
>
>
> Marty wrote:
> Dan
>
> I purchased your product a few month's ago and I am still having problems with it. I only do mailing list updates once a month but cannot figure out how to get rid of the duplicate files (e-mail addresses). I run the search, find the duplicates, make sure to omit the first duplicate and when I go to save the file I get an error message that the file cannot be saved. I am usually pretty good with computers even though I have no formal training. Please give me whatever help you can
> Sincerely
> Marty
> DIZZneY4PINS
>
>
> FREE Animations for your email - by IncrediMail! Click Here!


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