RL Vision Knowledge Base

Support questions and answers for software by RL Vision.

Note: This is an archived discussion. Any bug, problem or suggestion mentioned here is likely to have been fixed since it was written.

Subject: Re: Backdoor Trojan

Date: Sat, 16 Mar 2002 12:02:38 +0100

Ken wrote:
> My Norton Anti-virus software has quarantined the uninstall.exe file on Flash Renamer 3 because it detected Backdoor Trojan. I just downloaded the program again and it was immediately rejected by Norton.Now that I have quarantined your uninstall program, I cannot uninstall the Flash Renamer program. Do you have any suggestions? Thank you.Ken *****@*****


Flash Renamer 3 has been out for since last summer, and never has anyone mentined anything about a virus. Until today, when suddenly 5 persons contacted me about this!

Three of them says they use Norton Antivius. It is a know fact that antivirus software sometime makes a wrong decision, because the detection is not 100% accurate. Most probably there has recently been an update of the virus definition databse from Norton, and now the program thinks the installed is infected, which it probably is not.

You can safely remove the problem file, but then you would have to uninstall the program by hand. But I don't think there would be any problem if you run the the file!

I'm working on a new version of Flash Renamer. It will use a different installer/uninstaller.


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