RL Vision Knowledge Base
Support questions and answers for software by RL Vision.
Note: This is an archived discussion. Any bug, problem or suggestion mentioned here is likely to have been fixed since it was written.
Subject: Re: Fw: Most recent products
Date: Mon, 18 Aug 2008 19:28:37 +0200I really have no clue what could be causing your problems. It is quite simple. When you type your code in the registration input box the program enters registered mode immediately. Then, when you exit the program it will save this together with other settings in a file called "settings.dat" that is located here:
%ALLUSERSPROFILE%\Application Data\RL Vision\Flash Renamer\
My best guess is that FR can not write to this file for some reason. Make sure that you have full access to it. This is sometimes a problem on Vista machines, but usually not on XP.
You say that you can see that the above file has been updated with the registration code, but it still shows as unregistered when you start FR. If this is still the case, can you send me the settings file please?
// Dan
Matthew NONLILLY wrote:
> Windows XP SP2 32-bit
>
>
> Matthew Thomas | Associate System Analyst
> *****@*****
> SARCOM | www.sarcom.com
>
> Corporate Center
> Indianapolis, IN 46285
> Office: 317.277.6716 | Fax: 317.277.8908
>
>
>
> RL Vision
> <*****@*****
> > To
> Matthew NONLILLY
> 08/16/2008 12:56 <*****@*****
> PM M>
> cc
>
> Subject
> Re: Fw: Most recent products
>
>
>
>
>
>
>
>
>
>
>
> What operating system do you have? Is is 32bit or 64bit?
>
> // Dan (back from vacation)
>
>
> Matthew NONLILLY wrote:
>
>> Thanks for this information Dan.
>>
>> I was able to finally get the "Click here to..." link at the bottom to go
>> away, but I am unsure of what triggered this change. I have repeated the
>> installation process (with admin rights), and I cannot get the link to go
>> away. I did see the settings.dat file has been updated with the
>> registration code, but it comes up with the link still. I can't seem to
>> pinpoint exactly what causes the link to be removed (reopening the
>>
> program
>
>> a certain number of times, a restart, log off, etc.) I really need to
>>
> know
>
>> this information in order to ensure all installations are uniform. Any
>> light you can shed on this is appreciated. Thanks.
>>
>>
>> Matthew Thomas | Associate System Analyst
>> *****@*****
>> SARCOM | www.sarcom.com
>>
>> Corporate Center
>> Indianapolis, IN 46285
>> Office: 317.277.6716 | Fax: 317.277.8908
>>
>>
>>
>>
>
>
>> RL Vision
>>
>
>
>> <*****@*****
>>
>
>
>> >
>>
> To
>
>> Matthew NONLILLY
>>
>
>
>> 08/04/2008 04:19
>>
> <*****@*****
>
>> PM M>
>>
>
>
> cc
>
>
>
> Subject
>
>> Re: Fw: Most recent products
>>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>>
>>
>>
>> Once you enter the code it should become registered immediately. Make
>>
> sure
>
>> that you have full write privileges to your documents and settings
>>
> folder.
>
>> This is where the settings are stored. Since you seem to be running in a
>> corporate environment I suspect that FR can not write its settings.
>>
>> Normally Flash Renamer stores its settings in this folder:
>>
>> C:\Documents and Settings\All Users\Application Data\RL Vision\Flash
>> Renamer
>>
>> If you have Vista it is located here:
>>
>> %userprofile%\AppData\Local\VirtualStore\RL Vision\Flash Renamer\"
>>
>> Additionally you might need to run FR as an administrators, but I think
>>
> the
>
>> above should be enough.
>>
>> // Dan
>>
>>
>>
>> Matthew NONLILLY wrote:
>> Good afternoon Dan,
>>
>> I went ahead and tried to run the software this afternoon. The
>> installation seems to no longer be flagged by Symantec. So this is
>>
> a
>
>> plus.
>> I do however have another question regarding the software. I have
>> installed it and entered the registration code, but every time I
>>
> open
>
>> the
>> program it acts like the code was not entered. Is this normal?
>>
>> Best regards,
>>
>> Matthew
>> Software License and Compliancy Team
>> SARCOM | IT Solutions | http://www.sarcom.com
>>
>>
>>
>> RL Vision
>>
>> <*****@*****
>>
>> >
>> To
>> Matthew NONLILLY
>>
>> 07/29/2008 12:28
>> <*****@*****
>> PM M>
>>
>> cc
>>
>>
>> Subject
>> Re: Fw: Most recent products
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Sounds like (yet another) false positive. Every now and then AV
>> programs
>> flag my programs and games as having malware. My guess is that this
>> program (SecureExpertCleaner) is using the same installer as I am
>> (Inno
>> Setup) which causes them to look alike. Nothing to worry about. Or
>> wait
>> a couple of days, since usually the AV companies fix their virus
>> signatures.
>>
>> // Dan
>>
>>
>>
>>
>> Matthew NONLILLY wrote:
>>
>> Good afternoon Dan,
>>
>> Since I have this email channel open, I figured I would go
>> ahead and
>>
>> reply
>>
>> to this message.
>>
>> I am going through testing of the software before we
>>
> implement
>
>> it into
>>
>> the
>>
>> environment. Right off the bat a red flag has been raised.
>>
> As
>
>> soon as I
>> execute the “FlashRenamer61_Setup.exe” file, I get an alert
>> from Symantec
>> saying a threat has been detected and quarantined. The
>> detected threat
>>
>> is
>>
>> “SecureExpertCleaner”. More information can be located here:
>>
>>
>>
>>
> http://securityresponse.symantec.com/security_response/writeup.jsp?docid=2008-072807-2626-99
>
>
>>
>> . Is this a known issue, or has the installer from the
>> download site
>> become compromised? Any additional information you can
>>
> provide
>
>> would be
>> appreciated.
>>
>> Best regards,
>>
>> Matthew
>> Software License and Compliancy Team
>> SARCOM | IT Solutions | http://www.sarcom.com
>>
>>
>>
>>
>>
>>
>> Joseph J
>>
>>
>>
>> /AM/LLY
>>
>>
>>
>> To
>>
>> 07/29/2008 11:12 Matthew
>>
>>
>>
>> AM NONLILLY/AM/LLY@
>>
>>
>>
>> cc
>>
>>
>>
>> Subject
>>
>> Fw: Most recent
>>
> products
>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Question answered.
>>
>> Move forward with testing version 6.1, and skip the rest.
>>
>> Joe
>> Software Compliance Coordinator
>> Phone: (317) 655-9133
>> E-mail: *****@*****
>> ----- Forwarded by Joseph J /AM/LLY on 07/29/2008
>>
> 10:36
>
>> AM -----
>>
>>
>>
>>
>> RL Vision
>>
>>
>>
>> <*****@*****
>>
>>
>>
>> >
>>
>> To
>>
>> Joseph J
>>
>>
>>
>> 07/29/2008 10:12
>> <*****@*****>
>>
>>
>>
>> AM
>>
>> cc
>>
>>
>>
>> Subject
>>
>> Re: Most recent
>>
> products
>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> To all your questions: Yes!
>>
>> // Dan
>>
>>
>> Joseph J wrote:
>>
>> I just purchased a copy of Flash Renamer through the
>>
> BMT
>
>> Micro Inc.
>> website. The only version available for download was
>> version 4.6
>> When I go to the product website, I see there is a
>> version 6.1
>> available. My questions are: Can I upgrade to the
>>
> newer
>
>> product
>> since I purchased a copy of an older version? Can I
>>
> just
>
>> skip the
>> old version all together, and just use the key code for
>> the newest
>> version?
>>
>> Thank you for your help.
>>
>> Joe - Eli and Company
>> Software Compliance Coordinator
>> Phone: (317) 655-9133
>> E-mail: *****@*****
>>
>>
%ALLUSERSPROFILE%\Application Data\RL Vision\Flash Renamer\
My best guess is that FR can not write to this file for some reason. Make sure that you have full access to it. This is sometimes a problem on Vista machines, but usually not on XP.
You say that you can see that the above file has been updated with the registration code, but it still shows as unregistered when you start FR. If this is still the case, can you send me the settings file please?
// Dan
Matthew NONLILLY wrote:
> Windows XP SP2 32-bit
>
>
> Matthew Thomas | Associate System Analyst
> *****@*****
> SARCOM | www.sarcom.com
>
> Corporate Center
> Indianapolis, IN 46285
> Office: 317.277.6716 | Fax: 317.277.8908
>
>
>
> RL Vision
> <*****@*****
> > To
> Matthew NONLILLY
> 08/16/2008 12:56 <*****@*****
> PM M>
> cc
>
> Subject
> Re: Fw: Most recent products
>
>
>
>
>
>
>
>
>
>
>
> What operating system do you have? Is is 32bit or 64bit?
>
> // Dan (back from vacation)
>
>
> Matthew NONLILLY wrote:
>
>> Thanks for this information Dan.
>>
>> I was able to finally get the "Click here to..." link at the bottom to go
>> away, but I am unsure of what triggered this change. I have repeated the
>> installation process (with admin rights), and I cannot get the link to go
>> away. I did see the settings.dat file has been updated with the
>> registration code, but it comes up with the link still. I can't seem to
>> pinpoint exactly what causes the link to be removed (reopening the
>>
> program
>
>> a certain number of times, a restart, log off, etc.) I really need to
>>
> know
>
>> this information in order to ensure all installations are uniform. Any
>> light you can shed on this is appreciated. Thanks.
>>
>>
>> Matthew Thomas | Associate System Analyst
>> *****@*****
>> SARCOM | www.sarcom.com
>>
>> Corporate Center
>> Indianapolis, IN 46285
>> Office: 317.277.6716 | Fax: 317.277.8908
>>
>>
>>
>>
>
>
>> RL Vision
>>
>
>
>> <*****@*****
>>
>
>
>> >
>>
> To
>
>> Matthew NONLILLY
>>
>
>
>> 08/04/2008 04:19
>>
> <*****@*****
>
>> PM M>
>>
>
>
> cc
>
>
>
> Subject
>
>> Re: Fw: Most recent products
>>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>>
>>
>>
>> Once you enter the code it should become registered immediately. Make
>>
> sure
>
>> that you have full write privileges to your documents and settings
>>
> folder.
>
>> This is where the settings are stored. Since you seem to be running in a
>> corporate environment I suspect that FR can not write its settings.
>>
>> Normally Flash Renamer stores its settings in this folder:
>>
>> C:\Documents and Settings\All Users\Application Data\RL Vision\Flash
>> Renamer
>>
>> If you have Vista it is located here:
>>
>> %userprofile%\AppData\Local\VirtualStore\RL Vision\Flash Renamer\"
>>
>> Additionally you might need to run FR as an administrators, but I think
>>
> the
>
>> above should be enough.
>>
>> // Dan
>>
>>
>>
>> Matthew NONLILLY wrote:
>> Good afternoon Dan,
>>
>> I went ahead and tried to run the software this afternoon. The
>> installation seems to no longer be flagged by Symantec. So this is
>>
> a
>
>> plus.
>> I do however have another question regarding the software. I have
>> installed it and entered the registration code, but every time I
>>
> open
>
>> the
>> program it acts like the code was not entered. Is this normal?
>>
>> Best regards,
>>
>> Matthew
>> Software License and Compliancy Team
>> SARCOM | IT Solutions | http://www.sarcom.com
>>
>>
>>
>> RL Vision
>>
>> <*****@*****
>>
>> >
>> To
>> Matthew NONLILLY
>>
>> 07/29/2008 12:28
>> <*****@*****
>> PM M>
>>
>> cc
>>
>>
>> Subject
>> Re: Fw: Most recent products
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Sounds like (yet another) false positive. Every now and then AV
>> programs
>> flag my programs and games as having malware. My guess is that this
>> program (SecureExpertCleaner) is using the same installer as I am
>> (Inno
>> Setup) which causes them to look alike. Nothing to worry about. Or
>> wait
>> a couple of days, since usually the AV companies fix their virus
>> signatures.
>>
>> // Dan
>>
>>
>>
>>
>> Matthew NONLILLY wrote:
>>
>> Good afternoon Dan,
>>
>> Since I have this email channel open, I figured I would go
>> ahead and
>>
>> reply
>>
>> to this message.
>>
>> I am going through testing of the software before we
>>
> implement
>
>> it into
>>
>> the
>>
>> environment. Right off the bat a red flag has been raised.
>>
> As
>
>> soon as I
>> execute the “FlashRenamer61_Setup.exe” file, I get an alert
>> from Symantec
>> saying a threat has been detected and quarantined. The
>> detected threat
>>
>> is
>>
>> “SecureExpertCleaner”. More information can be located here:
>>
>>
>>
>>
> http://securityresponse.symantec.com/security_response/writeup.jsp?docid=2008-072807-2626-99
>
>
>>
>> . Is this a known issue, or has the installer from the
>> download site
>> become compromised? Any additional information you can
>>
> provide
>
>> would be
>> appreciated.
>>
>> Best regards,
>>
>> Matthew
>> Software License and Compliancy Team
>> SARCOM | IT Solutions | http://www.sarcom.com
>>
>>
>>
>>
>>
>>
>> Joseph J
>>
>>
>>
>> /AM/LLY
>>
>>
>>
>> To
>>
>> 07/29/2008 11:12 Matthew
>>
>>
>>
>> AM NONLILLY/AM/LLY@
>>
>>
>>
>> cc
>>
>>
>>
>> Subject
>>
>> Fw: Most recent
>>
> products
>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Question answered.
>>
>> Move forward with testing version 6.1, and skip the rest.
>>
>> Joe
>> Software Compliance Coordinator
>> Phone: (317) 655-9133
>> E-mail: *****@*****
>> ----- Forwarded by Joseph J /AM/LLY on 07/29/2008
>>
> 10:36
>
>> AM -----
>>
>>
>>
>>
>> RL Vision
>>
>>
>>
>> <*****@*****
>>
>>
>>
>> >
>>
>> To
>>
>> Joseph J
>>
>>
>>
>> 07/29/2008 10:12
>> <*****@*****>
>>
>>
>>
>> AM
>>
>> cc
>>
>>
>>
>> Subject
>>
>> Re: Most recent
>>
> products
>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> To all your questions: Yes!
>>
>> // Dan
>>
>>
>> Joseph J wrote:
>>
>> I just purchased a copy of Flash Renamer through the
>>
> BMT
>
>> Micro Inc.
>> website. The only version available for download was
>> version 4.6
>> When I go to the product website, I see there is a
>> version 6.1
>> available. My questions are: Can I upgrade to the
>>
> newer
>
>> product
>> since I purchased a copy of an older version? Can I
>>
> just
>
>> skip the
>> old version all together, and just use the key code for
>> the newest
>> version?
>>
>> Thank you for your help.
>>
>> Joe - Eli and Company
>> Software Compliance Coordinator
>> Phone: (317) 655-9133
>> E-mail: *****@*****
>>
>>
