RL Vision Knowledge Base

Support questions and answers for software by RL Vision.

Note: This is an archived discussion. Any bug, problem or suggestion mentioned here is likely to have been fixed since it was written.

Subject: Re: Question

Date: Fri, 29 Sep 2006 19:20:51 +0200

Well, the message has nothing to do with my program as far as I know. And Microsoft Installer is know to have this problem, so I can only assume that MSI is the problem. You might want to try and uninstall or re-install the "Smart Sound" program.

// Dan

----- Original Message -----
From: Carlos
To: RL
Sent: Thursday, September 28, 2006 3:54 PM
Subject: RE: Question

Thank you very much Dan for your quick reply. The message that I actually got is the following:

Install “Smart Sound Quicktracks Plugin”

Does what you say below still apply in this case?

Carlos Janada

Senior Economist

The Institute of International Finance

1333 H Street, NW, Suite 800E

Washington, DC 20005

Tel: 1 202 857-3655

Fax 1 202 296-1730

From: RL
Sent: Wednesday, September 27, 2006 4:00 PM
To: Carlos
Subject: Re: Question


There is a bug in Windows Installer that causes this on some computers. You can find more info here:


You can try to update windows installer:


Blame Microsoft for this. I'm not even using Windows Installer for my programs...

// Dan

----- Original Message -----

From: Carlos

To: *****@*****

Sent: Wednesday, September 27, 2006 9:19 PM

Subject: Question

Dear Sir/Madam:

Every time that I run Flash Renamer in my laptop (with Windows XP and FR version 5.0) instead of opening Flash Renamer, the system will try to install some sort of software. I have to press cancel (the installation process that has just started) several times until I finally get Flash Renamer to run. Is this a bug of Flash Renamer? Thanks,

Carlos Janada

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